Terms of Service

Please note that the terms of service were originally generated in German. The text below was generated by automatic translation via Google translate and constitutes merely a translation for information purposes. The original German version of the terms of service remains the only legally binding version.

§ 1 Scope

For all deliveries by Flow Art Manufacture to consumers, these general terms and conditions apply in the form valid at the time of the order. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

§ 2 Contractual partner, offer and conclusion of contract

(1) If the contract is concluded, the purchase contract is concluded with:
Flow Art Manufacture
Inh. Stefan Hohenberger
Röntgenstr. 11
04177 Leipzig

(2) The presentation of the goods in our online shop does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. An order is initiated by placing goods in the shopping cart in the online shop and going through the ordering process. During the ordering process, you have the option of changing your order. By clicking on the "Order subject to payment" button, you are finally submitting a binding offer to conclude a purchase contract. The receipt of the order will be confirmed in writing by e-mail to the address given in the order process immediately after the order process has been completed, but this confirmation does not yet constitute a legally binding acceptance of the information on the part of Flow Art Manufacture.

(3) Flow Art Manufacture accepts the offer in writing or by delivering the goods within one week. If this period has expired without success, the offer is deemed to have been rejected.

§ 3 Prices, shipping costs and payment

(1) The prices shown in this shop are final prices plus shipping costs. In the sense of § 19 UStG no sales tax is charged and therefore not shown. The respective applicable shipping costs are explicitly shown in the order process.

(2) The consumer has the option of paying in advance, PayPal.

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract.

§ 4 Delivery

(1) Orders are shipped within 5 working days, any deviations in the delivery times of individual specific articles are indicated on the respective product page. Working days are Monday through Friday with the exception of regional holidays. If the day on which the order is received falls on a Saturday, Sunday or a public holiday in Saxony, the period begins on the next working day. Likewise, the end of the period is postponed to the next following working day if the original end of the period falls on a Saturday, Sunday or a public holiday at the place of delivery.

(2) In the case of payment in advance, the period begins on the next working day after receipt of payment. For all other payment methods on the next working day after the conclusion of the contract.

(3) The risk of accidental loss and accidental deterioration of the sold item is only transferred to the buyer when the item is handed over to the buyer, even in the case of sale by mail. (4) Unless otherwise stated, shipping is via DPD.

§§ 5 Retention of property

The goods remain the property of Flow Art Manufacture until payment has been made in full.

§ 6 Withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving a reason (for standardized products). Customized products are excluded from the right of withdrawal (custom lengths, color combinations that are not pre-configured).

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must send a clear declaration to us (Flow Art Manufacture, Stefan Hohenberger, Röntgenstr. 11, 04177 Leipzig, e-mail: shop@flow-art-manufacture.de) (e.g. by post sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of instruction

§ 7 Withdrawal Form

Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)

–To Flow Art Manufacture, Stefan Hohenberger, Röntgenstr. 11, 04177 Leipzig, e-mail: shop@flow-art-manufacture.de:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)
- Ordered on (*) / received on (*) - Name of the consumer (s)
- Address of the consumer (s) - Signature of the consumer (s) (only when notified on paper)
- Date

(* ) Cross out inapplicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

The only contract language available is German.

§ 10 Dispute settlement

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.